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TERMS & CONDITIONS

1. Appointment Bookings

  • Booking Confirmation: All bookings must be confirmed through Fresha and are subject to availability.

  • Deposit Policy: A deposit of 50% is required to secure your booking, which will be deducted from the final payment.

 

2. Cancellations & Rescheduling

  • Cancellation Notice: Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.

  • Late Cancellations: Cancellations made with less than 24 hours notice may incur a cancellation fee of $60.00/50% of booking fee.

  • No-Shows: Failure to attend your appointment without prior notice will result in a charge of 100% of treatment fee.

 

3. Late Arrivals

  • Late Policy: If you arrive late, your treatment time may be reduced in order to accommodate the next client. Full treatment costs still apply.

 

4. Health Conditions

  • Medical Disclosure: Please inform us of any medical conditions, allergies, or injuries prior to your treatment. Certain conditions may require a doctor's clearance.

  • Pregnancy: Knead to Unknot Massage Therapy does not recommend massage in the first trimester of pregnancy. Please notify us if you are pregnant at the time of booking. We recommend seeking a alternate avenues for massage therapy during pregnancy as we do not specialise in pregnancy massage.

 

5. Gift Certificates

  • Validity: Gift certificates are valid for 3 years from the date of issue and cannot be redeemed for cash.

  • Non-Transferable: Gift certificates are non-transferable and can only be used by the person named on the certificate.

 

6. Refund Policy

  • Non-Refundable Services: Massage services are non-refundable once the treatment has begun.

  • Service Dissatisfaction: If you are dissatisfied with your service, please inform us immediately so we can address your concerns. If , at any time, you are uncomfortable during massage or craniosacral treatments, please inform massage therapist immediately so that treatment can be terminated immediately.

 

7. Client Conduct

  • Appropriate Behaviour: We maintain a professional and respectful environment. Any inappropriate behaviour will result in immediate termination of the session without a refund, and future services may be denied.

 

8. Privacy Policy

  • Personal Information: Your personal details and health information are kept strictly confidential and will not be shared with third parties without your consent.

 

9. Pricing and Promotions

  • Subject to Change: Prices are subject to change without notice. Promotional offers cannot be combined with other discounts or vouchers.

 

10. Liability

  • Personal Responsibility: Clients are responsible for informing the therapist of any health concerns. We are not liable for any issues arising from undeclared medical conditions.​

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