PRIVACY POLICY
Effective Date: 21/10/2024
At Knead To Unknot Massage Therapy, we are committed to protecting the privacy, confidentiality and personal information of every client who visits our website, makes an online booking, or attends a massage therapy appointment.
This privacy policy explains how we collect, use, store, disclose and safeguard your information when you access our website, contact us, book through Fresha, or receive remedial massage, relaxation massage, sports massage or craniosacral therapy at our Tuggerah clinic on the Central Coast.
Information We Collect
We may collect personal information that helps us provide safe, professional and personalised massage therapy services. This may include your full name, email address, phone number, residential address, date of birth and other contact details.
We may also collect relevant health information, including medical history, injuries, allergies, current conditions, areas of pain or discomfort, pregnancy status, and other information needed to provide appropriate remedial massage, sports massage, relaxation massage or craniosacral therapy.
Payment information may also be collected when you pay for appointments, deposits, gift certificates or massage therapy services. This may include card details, billing information and transaction records, usually processed through secure third-party payment systems.
Our website may also collect usage data, such as IP address, browser type, device information, pages visited and how users interact with our website.
How We Use Your Information
Knead To Unknot Massage Therapy uses your personal and health information to provide safe, effective and personalised treatment. This helps us understand your needs, tailor your massage therapy session, support injury recovery, reduce muscle tension, assist relaxation, and provide a professional client experience.
We may use your contact details to confirm bookings, send appointment reminders, respond to enquiries, provide service updates, manage cancellations or rescheduling, and communicate important information about your treatment.
Payment information is used to process deposits, appointment payments, gift certificates and related massage therapy transactions.
Website usage data may be used to improve our website, enhance online booking, understand client needs, and improve access to Central Coast massage therapy information and services.
How We Protect Your Information
We take reasonable steps to protect your personal information, health details and booking information from misuse, loss, unauthorised access, alteration or disclosure.
This may include secure booking systems, password protection, access controls, encrypted services, secure payment platforms and careful handling of client records.
Sharing Your Information
Knead To Unknot Massage Therapy does not sell, trade or rent your personal information to third parties.
Your information may only be shared when necessary to operate our business and provide our services. This may include trusted service providers such as online booking platforms, payment processors, email systems, website services or administrative support providers.
These providers are expected to handle your information securely and only for the purpose of assisting Knead To Unknot Massage Therapy.
We may also disclose information if required by law, regulation, legal process or a valid request from an authorised public authority.
Your Rights
You may request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information.
In some circumstances, you may request that your personal information be deleted, subject to legal, health record, business and operational requirements.
Where applicable, you may also request a copy of your personal information in a suitable format.
Cookies and Website Use
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website. Cookies are small files stored on your device that may help with website functionality, analytics and user experience.
You can disable cookies through your browser settings, although some website features may not work correctly.
Third-Party Links
Our website may contain links to third-party websites, including booking platforms, payment services, social media pages or other helpful resources.
Knead To Unknot Massage Therapy is not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our services, website, booking systems, legal requirements or privacy practices.
Any updates will be posted on this page with the revised effective date. We encourage clients to review this policy periodically.
Questions About Privacy
If you have questions about how your personal information, health details, booking information or payment details are collected, used or stored, please contact us before booking your massage therapy appointment. We are happy to explain our privacy practices so you can feel informed and confident when choosing Knead To Unknot Massage Therapy.
Contact Us
If you have any questions about Knead To Unknot Massage Therapy, our treatments, online bookings, privacy practices, or which session may be right for you, we would love to hear from you.
Whether you are interested in remedial massage, relaxation massage, sports massage or craniosacral therapy, we are happy to help you feel informed and confident before booking your appointment.
You can contact us by email, phone, or through our website contact form. Our Tuggerah massage therapy clinic is located at The Mariners Centre of Excellence, making us easy to find for clients across the Central Coast.
We look forward to helping you relax, restore and renew through professional, caring and personalised massage therapy.