PRIVACY POLICY

Effective Date: 21/10/2024

Knead to Unknot Massage Therapy is committed to protecting the privacy of our clients. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website and book our massage therapy services.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Full name, email address, phone number, address, date of birth, and other contact details.
Health Information: Medical history, conditions, allergies, and other health-related information relevant to providing massage therapy services.
Payment Information: Credit or debit card details, billing address, and other payment-related information.
Usage Data: Information about how you interact with our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: Personal and health information is used to tailor your massage therapy treatment and ensure your safety.
To Process Payments: Payment information is used to process transactions for services or products.
To Communicate: We use contact information to send appointment reminders, respond to inquiries, and share important updates about our services.
To Improve Our Services: Usage data helps us enhance the user experience on our website and optimise our service offerings.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access control policies.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:

Service Providers: We may share information with third-party providers who assist in running our business, such as payment processors, appointment scheduling platforms, or email services. These parties are bound by confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or in response to valid requests from public authorities.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request to access the personal information we hold about you.
Correction: You may request corrections to inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain legal and operational restrictions.
Data Portability: You can request that we provide your information in a portable format.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files placed on your device that track website activity. You may choose to disable cookies through your browser settings, though some features of the website may not function properly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit through our links.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Email: kneadtounknotmt@gmail.com
Phone: 0424 214 131
Address: Mariners Building of Excellence, 1 Bryant Drive, Suite 504 , level 5, Tuggerah, NSW 2259